Refund & Return Policy

This Refund & Return Policy ("Policy") applies to all purchases of Elivion dietary supplement from Tloxorelphitvort via https://tloxorelphitvort.world. We want you to be satisfied with your purchase and handle all returns fairly and transparently.

1. Return Window

You may request a return within 30 calendar days of the date your order was delivered. Requests submitted after 30 days will not be accepted, except where required by applicable consumer protection law.

2. Conditions for Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original, unopened condition, with the seal intact and packaging undamaged.
• The product must not have been used.
• Proof of purchase (order number or confirmation email) must be provided.
• The return request must be submitted within the 30-day return window.

We reserve the right to refuse a return that does not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Products with opened or broken seals.
• Products that show signs of use.
• Products returned without prior authorisation from us.
• Orders where the 30-day return window has expired (unless mandated by law).

For hygiene and safety reasons related to food supplement regulations, once the product seal has been broken or the product has been used, it cannot be returned.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at connectuse@tloxorelphitvort.world with the subject line "Return Request — [Your Order Number]".
2. Include your full name, order number, and reason for the return.
3. We will review your request and respond within 2–3 business days with further instructions, including the return shipping address.
4. Do not return any products before receiving authorisation from us. Unauthorised returns may not be processed.
5. Once authorised, securely package the product and ship it to the address provided. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item dispatched, defective product). In such cases, we will cover reasonable return shipping costs.

6. Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome of your return by email.

• If approved, a refund will be processed to your original payment method within 5–10 business days of receiving the returned product.
• Processing times may vary depending on your payment provider or financial institution.
• Original shipping charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Products

If you receive a product that is damaged in transit or defective, please contact us within 7 calendar days of delivery at connectuse@tloxorelphitvort.world with your order number and photographic evidence of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Consumer Rights

This Policy does not limit or replace your statutory rights under applicable consumer protection laws. If you are located in the European Union, you may have additional rights under EU consumer legislation, including the right of withdrawal for distance purchases within 14 days under EU Directive 2011/83/EU, subject to exceptions for sealed food supplements that have been opened.

Canada: Consumer protection is governed at the provincial and territorial level in addition to federal laws. Depending on where you live, you may have rights under the consumer protection legislation of your province or territory (for example, rules on unfair practices, disclosure of key contract terms, or dispute resolution). You may also have recourse under applicable federal laws relating to consumer protection, product safety, and labelling.

Northwest Territories: Our business address is in the Northwest Territories. Consumers in the NWT may refer to the Consumer Protection Act (Northwest Territories) and related regulations for information on consumer rights and remedies that may apply to their transactions. If a conflict arises between this Policy and a non-waivable statutory right, the applicable law prevails.

This Policy is provided in English. If we offer a French version of consumer-facing policies for Quebec customers, the French version may prevail for Quebec consumers as required by Québec law.

9. Contact

For all return and refund enquiries, please contact: